When you need tech support but can’t afford to wait, you need a Geek. No matter where you are in Australia, our Remote IT Support Service grants you rapid access to an IT expert.
There’s no need for you to wait for your technician to fight through traffic or travel to a remote location. Now, our techs can take control of your device and solve problems from a distance.
Once your problem is solved, they’ll disconnect from your device and can no longer access your system – our vetted and background-checked technicians take security seriously.
Best of all – if we can’t solve your problem, you don’t pay a cent thanks to our no fix, no fee guarantee.
How does it work?
- Get in touch with Geeks2U by calling us or using our online booking portal.
- Let us know you need a remote service – or that it’s an emergency!
- We’ll organise a time for our technician to call you and learn more about the problem you’re facing.
- They’ll either talk you through how to solve the tech problem, or they’ll take control of your laptop remotely and get in and fix the problem themselves.
- Problem solved!
What sets us apart?
Speedy Solutions
We’re not claiming to be as quick as The Flash, but we’re pretty close. Our Geeks offer turbo-charged solutions, solving tech issues over the phone so you can get back to working, browsing, scrolling or streaming in no time.
Seriously Secure
No need to worry about your data disappearing. Geeks2U technicians are vetted, trustworthy and backed by Officeworks. We take the highest care with your precious data.
No Robots, Just Geeks
Have you ever had your problem solved by a robot? Neither have we. At Geeks2U you get tech support from a real Geek every time.
Who can benefit from Remote IT Support?
Small Businesses
Small business owners are often left to solve all their tech issues on their own, as they have no time to sit around waiting for a technician to arrive. With Geeks2U’s Remote IT Support, you receive speedy support to help troubleshoot issues, set up systems, and ensure smooth operations without the need for on-site personnel.
Individual Consumers
Unfortunately, no one is immune from experiencing tech issues. If you’re at home and need urgent support, you need a Geek. We can solve a wide range of technical issues, aid with software installations, and troubleshoot problems without the need for in-person visits.
On-the-go-Aussies
Whether you travel for work or pleasure, we can help you no matter where you are in Australia. If you’re experiencing tech issues while you’re on-the-go, just give us a call and we’ll sort it.
Freelancers and Remote Workers
Freelancers and remote workers who operate independently can use remote IT support for problems preventing them completing their work. Losing precious hours can impact your business, so you can rely on Geeks to get you back up and running ASAP.
