Fair Use Policy | GeekCover Computer Support

This Fair Use Policy applies to GeekCover™. It allows us to offer generous unlimited phone, email and remote support Australia-wide for a low cost for customers who make a normal amount of usage of the service. To do this we have to restrict people who use the service excessively.

To ensure the enjoyment and availability of GeekCover™ to all our eligible customers, we have introduced this policy to make sure everyone gets a fair-go. We have designed GeekCover™ to be generous, but we do not want it to be abused.

If we think your account shows an excessive usage, we may refuse you access to GeekCover™.

To ensure we do not unreasonably restrict our customers, these steps will be followed if we consider an account to be showing excessive use:

Month 1: Geeks2U® may contact individual customers identified as exceeding three (3) times the average usage of all GeekCover™ customers, to discuss their usage requirements. Where a peak in usage occurs but is not expected to continue, no alternative arrangements are necessary.
Month 2: If the excessive usage continues in a second month, a second contact may be made to discuss an alternative plan.
Month 3: If the excessive usage continues into the third month, the customer may be informed that GeekCover™ will no longer be available to them.

Excessive Use
For the purposes of this fair use policy, excessive use is a continuing and unreasonably disproportionate use of the service when compared to other users. In the case of GeekCover™, remote/phone/email support use in excess of three (3) times the average usage of all GeekCover™ customers on the same plan is considered excessive use.

Unreasonable Use
We consider your use of GeekCover™ to be Unreasonable Use if your use of GeekCover™ is considered fraudulent by Geeks2U® or to adversely affect another customer’s use of GeekCover™.

Where we consider your use of GeekCover™ unlimited phone/remote/email support to be Unreasonable Use, then we may suspend your access to GeekCover™ immediately, without notice to you.